Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out contact forms, inquiry forms, or audit request forms on our website
• Create an account or register for our services
• Subscribe to our email newsletters or marketing communications
• Communicate with us via email, SMS/text message, phone calls, voicemail, or web chat
• Participate in surveys, contests, or promotional activities
• Schedule appointments or consultations through our booking system
• Submit feedback, reviews, or testimonials
• Interact with us through social media platforms (Facebook, Instagram, LinkedIn, WhatsApp, etc.)

Types of information collected may include:

• Name, email address, phone number, and mailing address
• Business name, website URL, and industry information
• Payment and billing information (processed securely through third-party payment processors)
• Communication preferences and consent records
• Any other information you choose to provide in correspondence or forms

1.2 Information Collected Automatically

When you access our website or services, we automatically collect certain technical information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, referral sources, clickstream data
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 8)

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Social media platforms when you interact with our content or advertising
• Business partners, affiliates, or referral sources
• Publicly available databases and information sources
• Data analytics and marketing service providers
• Payment processors and fraud prevention services

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery and Communication

• Provide, maintain, and improve our AI Search Optimization (AISO) and SEO services
• Process transactions, manage accounts, and fulfill service agreements
• Respond to inquiries, support requests, and customer service communications
• Send transactional messages, including order confirmations, account notifications, and service updates
• Schedule and manage appointments, consultations, and follow-ups
• Conduct audits, reports, and performance analyses for client accounts

2.2 Marketing and Promotional Communications

• Send marketing emails, SMS messages, and promotional offers (with your consent where required)
• Deliver targeted advertising through email, SMS, social media, and other digital channels
• Conduct surveys, contests, and promotional campaigns
• Share educational content, industry insights, and service updates
• Retarget visitors through digital advertising platforms

2.3 Business Operations and Analytics

• Analyze website usage, traffic patterns, and user behavior to improve our services
• Conduct research and development for new features and service offerings
• Monitor and prevent fraud, security threats, and unauthorized access
• Comply with legal obligations, enforce our Terms of Service, and resolve disputes
• Maintain business records and internal reporting

2.4 Personalization and User Experience

• Personalize your experience on our website and services
• Recommend relevant content, services, or features based on your interests
• Remember your preferences and settings across sessions

3. Communication Channels and Consent

Click Medias communicates with clients and prospects through multiple channels. By providing your contact information and using our services, you consent to receive communications through the following methods:

3.1 Email Communications

• Transactional emails (account notifications, service updates, receipts)
• Marketing emails (promotional offers, newsletters, educational content)
• Automated email sequences and drip campaigns

Opt-Out: You may unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us directly. Transactional emails cannot be opted out of as they are necessary for service delivery.

3.2 SMS/Text Messaging

• Appointment reminders and confirmations
• Service notifications and updates
• Promotional messages and marketing offers (with explicit consent)
• Two-way SMS conversations with our support team

Consent: By providing your mobile phone number and opting in, you expressly consent to receive SMS messages from Click Medias. Message frequency varies. Message and data rates may apply.

Opt-Out: Reply STOP to any SMS to unsubscribe. Reply HELP for assistance.

3.3 Phone Calls and Voicemail

• Inbound and outbound phone calls for customer support, sales, and consultations
• Voicemail messages and callbacks
• Automated or pre-recorded voice messages (with consent where required by law)

Recording Notice: Calls may be recorded for quality assurance, training, and compliance purposes. You will be notified at the beginning of recorded calls.

3.4 Web Chat and Messaging

• Live chat support on our website
• Automated chatbot interactions
• Two-way messaging through website widgets

3.5 Social Media Communications

• Direct messages on Facebook, Instagram, LinkedIn, and other platforms
• Responses to comments, posts, and mentions
• WhatsApp Business messaging (with consent)

Note: Communications on social media platforms are subject to the privacy policies of those platforms in addition to this Privacy Policy.

3.6 Web Forms and Landing Pages

• Contact forms, audit request forms, and consultation booking forms
• Survey and feedback forms
• Lead capture forms on landing pages and marketing funnels

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Customer relationship management (CRM) and marketing automation platforms
• Email, SMS, and communication service providers
• Payment processors and billing services
• Web hosting, cloud storage, and infrastructure providers
• Analytics and data tracking services
• Advertising networks and social media platforms
• SEO tools, AI platforms, and technical service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Compliance Obligations

We may disclose your information when required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Enforce our Terms of Service, contracts, or policies
• Protect the rights, property, or safety of Click Medias, Velocity Business LLC, our clients, or others
• Prevent fraud, security threats, or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to a successor entity. You will be notified of any such change via email or prominent notice on our website.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information and how it is used
• Contractual obligations and service agreements
• Legal, regulatory, and compliance requirements
• Business operational needs

When information is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your information in a portable, machine-readable format

6.2 Correction and Update

• Request correction of inaccurate or incomplete information
• Update your account information and communication preferences

6.3 Deletion and Erasure

• Request deletion of your personal information, subject to legal and contractual obligations

6.4 Opt-Out and Withdrawal of Consent

• Unsubscribe from marketing emails, SMS, and promotional communications
• Opt out of targeted advertising and data sharing (see Section 9)
• Withdraw consent for specific data processing activities

6.5 Objection and Restriction

• Object to certain processing activities, such as direct marketing
• Request restriction of processing in certain circumstances

How to Exercise Your Rights: To exercise any of these rights, contact us at:

• Email: privacy@clickmedias.com
• Phone: (404) 905-1897
• Mail: Velocity Business LLC, Attn: Privacy Officer

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology for data transmission
• Access controls and authentication requirements
• Regular security audits and vulnerability assessments
• Employee training on data protection and security practices

Important: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience, analyze usage, and deliver personalized content and advertising.

8.1 Types of Cookies

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Performance Cookies: Collect anonymous data on website usage and performance
• Functional Cookies: Remember preferences and settings
• Advertising Cookies: Deliver targeted ads and track campaign performance

8.2 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit website functionality.

• Browser Settings: Most browsers allow you to block or delete cookies
• Opt-Out Tools: Use industry opt-out tools like the DAA Opt-Out Page or NAI Opt-Out Page

9. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell personal information)
• Right to Non-Discrimination: You will not be discriminated against for exercising your rights

Do Not Sell My Personal Information: We do not sell personal information. However, you can opt out of targeted advertising by following the instructions in Section 8.2.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, contact us immediately.

11. International Data Transfers

Click Medias operates in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers.

12. Third-Party Links and Services

Our website and communications may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on our website
• Obtain your consent where required by law

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Consent Acknowledgment

By using Click Medias services, submitting information through our website, or communicating with us through any channel (email, SMS, phone, chat, social media, forms, etc.), you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

You consent to the collection, use, and sharing of your information as described in this Privacy Policy, including:

• Receiving marketing and promotional communications via email, SMS, phone, and other channels
• Automated communications, including SMS appointment reminders and email sequences
• Use of cookies and tracking technologies
• Sharing of information with service providers and business partners as described above

You may withdraw your consent or opt out of specific communications at any time by following the instructions in Section 6 of this Privacy Policy.